Return Policy

We strive to ensure your satisfaction with every purchase. Since our products are sourced from different providers, our return policy may vary depending on the type of product purchased.

Custom and Print on Demand Products

Due to the custom nature of our Print on Demand process, all sales for these items are final. We do not accept returns or exchanges unless your item arrives damaged, defective, an incorrect item was shipped, or there is a misprint on our part. If you receive a faulty product, please contact us within 3 business days of receiving your order with a photo and description of the issue. We’ll promptly arrange for a replacement.

To Start a Return

Please contact us at support@bricktales.store to initiate any return. Be sure to specify the product type so we can assist accordingly. We’ll provide instructions based on the item’s eligibility.

Return

If your return is approved (for eligible non-custom products only), we’ll process a refund to your original payment method within 10 business days. Please note, it may take additional time for your bank or credit card company to process the refund.

Damages and Issues

Please inspect your order upon receipt. If any item arrives defective, damaged, or if you receive the wrong item, contact us immediately so we can evaluate the issue and make it right.

Thank you for your understanding and support of Bricktales! For any return questions, reach out to us at support@bricktales.store or visit our website: https://bricktales.store/.